“May I help you?”
When was the last time you were approached by a clerk in the store with this message? Chances are good that you politely answered, ”Just looking.”
People like to buy but they don’t like to be sold.
How can you alter this simple question to get better results?
“How may I help you?”
“Are you trying to match an outfit?”
“Did you know that this shoe comes in other colors?”
“Would you like to see the matching handbag?”
About Dr. Nancy Zare
A psychologist and retired professor, Dr. Nancy Zare has dedicated her life to helping people communicate more effectively. She earned her masters and doctorate from Boston College and is past president of the National Speakers Association of New England. She is the author of the books, Workplace Hostility, Myth and Reality, and Closing More Sales: Introduction to AlikeAbility™ as well as numerous articles.
Nancy has over 25 years of experience in both business to business and business to consumer sales. She founded Rapport Builderz in 2012 to deliver sales training, coaching and consultation. She simplifies the process of converting prospects into clients. Understanding that many entrepreneurs and independent sales reps lack consistency in doing their marketing activities, she also offers an online coaching service that provides structure, support, and accountability. Ask for your complimentary sales skills analysis.
