Author name: Kate Wiley

Silence. Most people squirm when the other person doesn’t speak. This is especially problematic when you’ve engaged in a short dialogue before the ensuing silence. Let’s talk about building rapport and closing sales when your prospect responds by not engaging. The scenario we’re discussing is one that happens early in the relationship. It occurs during […]

The previous three tips have focused on being an active listener. We’ve examined the pace, inflection, and even words used in speaking. What if you hear silence? How can you build rapport and close more sales? For many people silence stops communication. But it doesn’t have to. You can still listen closely and discern meaning

As listening skills improve, so will your ability to build rapport. Today’s tip about rapport building also relies on active listening. To close more sales this time, focus on picking up specific words or phrases used by your speaker. What words do your prospects use? One group will talk about orderliness. Their words paint a

Do you recall the message about Active Listening? Have you tried to tune your ears to hear the pace of the speaker? Here’s a second way to build rapport and connect authentically with prospects to close more sales. As an active listener, observe the speaker’s inflection. Some people speak in a monotone and have very

Building rapport is fundamental to attracting clients, developing a profitable business, and closing more sales. Of course you must smile, look people directly in the eye, and offer a firm handshake when you confidently say “Hello.” But there’s so much more to building rapport. The first tip to building rapport is to listen – really

Bill and Marie met in college and instantly bonded because of their keen intellects, love of learning, and interest in current events. The courtship was quick and unromantic especially hastened by graduation and plans to attend university in another state. He pursued the law and eventually specialized in taxation. She studied Victorian literature and became

Chad towered above everyone in his field, not just because of his height, more so due to his business savvy. He was unconsciously competent. He knew how to sell ice to an Eskimo. He seemed to possess the Midas touch because almost every person he met used his services. Younger professionals flocked to his feet

Myra called in a panic. Could this sale be saved? A new customer was unhappy with his custom-made shirt, and returned it a third time for alternations. The custom-made trousers and jacket, which he ordered at the same time as the shirt, fit the burly individual precisely, and he kept them. Myra had done everything

People hate to be sold, but they love to buy. That’s why there is a wide variation in the amount of time it takes for individuals to make up their minds. In making a decision to purchase a product or service, people fall into one of 4 timeframes. First is the Speedy Gonzalez. Within one

People like Gus pop up from time to time and can be very disturbing to people like Natalie and Steve. Who is Gus? He’s the know-it-all prospect who feels entitled and full of himself. At first glance, he may come across as an average person, nothing out of the ordinary. Yet within minutes the interaction